Terms and Conditions

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This website is operated by Entucatch. Throughout the site, the terms “we”, “us” and “our” refer to Entucatch. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

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Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. Our store is hosted on Wix.com, which provides us with the online e-commerce platform to sell our products to you.

Section 2 - Products and Pricing

• Dropshipping Disclosure: Entucatch operates as a dropshipping retailer. This means we partner with third-party suppliers who ship products directly to you.

• Accuracy: We strive to display the colors and images of our luggage and travel products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

• Price Changes: Prices for our products are subject to change without notice.

Section 3 - Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or billing address/phone number provided at the time the order was made.

Section 4 - Third-Party Links & Tools

We may provide you with access to third-party tools (such as PayPal) over which we neither monitor nor have any control. We are not liable for any harm or damages related to the purchase or use of goods, services, or content made in connection with any third-party websites.

Section 5 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

 

Refund and Return Policy

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At Entucatch, we want you to be fully prepared for your next journey. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Window: You have 30 calendar days to return an item from the date you received it.

• Condition: To be eligible for a return, your luggage or travel accessory must be unused, in the same condition that you received it, and in the original packaging.

• Proof of Purchase: Please retain your receipt or proof of purchase.

Refunds

Once we (or our supplier) receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment, such as PayPal).

• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

• Cost: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Defective Items: If the product arrives damaged or defective, please contact us at info@entucatch.com within 48 hours of delivery with photos of the damage. In these cases, we will arrange for a replacement or a full refund at no cost to you.

How to Initiate a Return

To start a return, please contact us at info@entucatch.com or via our website chat. We will provide you with the specific return address (as it may need to go directly to our fulfillment partner). Do not send items back to the manufacturer without contacting us first.

Contact Information

Entucatch Email: info@entucatch.com Customer Support: Available via Chat